Shipping policy

This Shipping Policy outlines our procedures and commitments regarding the dispatch, delivery, and returns of orders placed through our store. We aim to provide clear information to ensure your shopping experience is smooth and transparent.

Order Processing

Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays). Once your order is placed, you will receive a confirmation email. If your order is placed after 16:00, it will be processed the next business day.

Dispatch and Delivery

1.      Dispatch Time: Orders are dispatched within 1–2 business days of confirmation.

2.      Delivery Methods: We offer standard and express delivery options. Standard delivery usually takes 3–5 business days, while express delivery is delivered within 1–2 business days.

3.      Delivery Locations: We deliver throughout the United Kingdom. At the moment we are unable to deliver to the Repulic of Ireland or internationally.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery method, destination, and weight of your order. Free standard shipping is available for orders over £100 within the UK.

Order Issues and Delays

Occasionally, delays may occur due to unforeseen circumstances such as adverse weather, strikes, or high demand. If you experience any issues with your delivery, please contact our customer service team with your order number, and we will assist promptly.

4.     Tracking: Once your order has been dispatched, you will receive a tracking number via email to monitor the progress of your delivery.

5.      Delivery Partners: We work with reputable couriers to ensure your order arrives safely and on time.

Returns and Exchanges

If you wish to return or exchange an item, please refer to our Returns Policy for detailed instructions. All returns must be initiated within 30 days of receipt. Returned items should be unused, in original packaging, and accompanied by proof of purchase.